Code of Practice
We stick to the New Zealand Government's Code of Practice to make sure our international students get the support they need.
Media Design School has agreed to observe and be bound by the Code of Practice for the Pastoral Care of International Students published by the New Zealand Government’s Ministry of Education. Copies of the Code are available on request from Media Design School or from the New Zealand Ministry of Education website at http://www.minedu.govt.nz/goto/international
Summary Code of Practice for the Pastoral Care of International Students
The Code sets standards for educational providers in New Zealand to ensure that:
- High professional standards are maintained.
- The recruitment of international students is undertaken in an ethical and responsible manner.
- Information supplied to international students is comprehensive, accurate, and up- to-date.
- Students are provided with information prior to entering into any commitments.
- Contractual dealings with international students are conducted in an ethical and responsible manner.
- The particular needs of international students are recognised.
- International students under the age of 18 are in safe accommodation.
- All providers have fair and equitable internal procedures for the resolution of international student grievances
Full details of what is covered can be found in the Code itself.
International Education Appeal Authority (IEAA) and the Review Panel
The Code also establishes the International Education Appeal Authority (IEAA) and the Review Panel to receive and adjudicate on student complaints. The IEAA is an independent body established to deal with complaints from international students about pastoral care aspects of advice and services received from their educational provider or the provider's agents. The IEAA enforces the standards in the Code of Practice.
The purpose of the IEAA is to adjudicate on complaints from international students. The IEAA will investigate complaints and determine if there has been a breach of the Code, and it has the power to impose sanctions on educational providers who have committed a breach of the Code that is not a serious breach. These sanctions include an order for restitution, publication of the breach, and / or requiring that remedial action be undertaken.
The IEAA will refer complaints that are not about pastoral care to another regulatory body if appropriate. The educational provider (i.e. Media Design School) will be given a reasonable time to remedy the breach. If the breach is not remedied within that time, the IEAA may refer the complaint to the Review Panel. The IEAA can determine if a breach of the Code constitutes a serious breach.
In the event of a serious breach, the IEAA will refer the complaint to the Review Panel. The Review Panel can remove or suspend an educational provider as a signatory to the Code, meaning that the provider would be prevented from taking any more international students. Only the IEAA can refer complaints to the Review Panel. What is the International Education Appeal Authority (IEAA)?
IEAA Contact Details
You can write to the IEAA at:
The International Education Appeal Authority:
C/- Ministry of Education:
PO Box 1666:
The full code is available at http://www.minedu.govt.nz