🔎 Search
Menu

Code of Practice

Apply Now
Awesome! Success Message goes here! Different based on form
SORRY! Error Message goes here!

Copies of the Code are available on request from Media Design School or from the NZQA website.

Summary Code of Practice for the Pastoral Care of International Students

The Code sets standards for educational providers in New Zealand to ensure that:

  • High professional standards are maintained.
  • The recruitment of international students is undertaken in an ethical and responsible manner.
  • Information supplied to international students is comprehensive, accurate, and up- to-date.
  • Students are provided with information prior to entering into any commitments.
  • Contractual dealings with international students are conducted in an ethical and responsible manner.
  • The particular needs of international students are recognised.
  • International students are in safe accommodation.
  • All providers have fair and equitable internal procedures for the resolution of international student grievances.

Full details of what is covered can be found in the Code itself.

International Education Appeal Authority (IEAA) and the Review Panel

The Code also establishes the International Education Appeal Authority (IEAA) and the Review Panel to receive and adjudicate on student complaints. The IEAA is an independent body established to deal with complaints from international students about pastoral care aspects of advice and services received from their educational provider or the provider's agents. The IEAA enforces the standards of the Code of Practice.

The purpose of the IEAA is to adjudicate on complaints from international students. The IEAA will investigate complaints and determine if there has been a breach of the Code, and it has the power to impose sanctions on educational providers who have committed a breach of the Code that is not a serious breach. These sanctions include an order for restitution, publication of the breach, and / or requiring that remedial action be undertaken.

The IEAA will refer complaints that are not about pastoral care to another regulatory body if appropriate. The educational provider (i.e. Media Design School) will be given a reasonable time to remedy the breach. If the breach is not remedied within that time, the IEAA may refer the complaint to the Review Panel. The IEAA can determine if a breach of the Code constitutes a serious breach.

In the event of a serious breach, the IEAA will refer the complaint to the Review Panel. The Review Panel can remove or suspend an educational provider as a signatory to the Code, meaning that the provider would be prevented from taking any more international students. Only the IEAA can refer complaints to the Review Panel. What is the International Education Appeal Authority (IEAA)?

IEAA Contact Details

You can write to the IEAA at:

The International Education Appeal Authority

Tribunals Unit

Private Bag 32-001

Panama Street

Wellington 6146

New Zealand


The International Education Appeal Authority

Tribunals Unit

Level 1, 86 Custom House Quay

Wellington 6011

New Zealand


P + 64 4 462 6660

F + 64 4 462 6686

E [email protected]

W www.justice.govt.nz


The full code is available at http://www.nzqa.govt.nz.

Hi! My name is Lauren and I'm from the Admissions team here at Media Design School. Please contact me if you have any questions.

Looking to enrol or find out more?